Stann Law Limited is committed to providing the best possible service:
a) If you are a client of the firm and are unhappy about the service you have received on your case, you should contact your relationship contacts in the first instance. They will investigate swiftly and take any necessary actions and advise you of their conclusions.
b) If you would like to make a formal complaint regarding the service you have received on your case that the firm is handling, we do operate a complaints procedure to help resolve any problems promptly and fairly. Please write to your relationship contacts or to email@example.com out the problems you have encountered and the details of your complaint. Making a complaint will not affect how we handle your case.
c) If for any reason we are unable to resolve matters between us on your case, you may be entitled to ask the Legal Ombudsman of England and Wales to investigate your complaint. They will look at your complaint on the case independently and it will not affect how we handle your case. For further information, on Legal Ombudsman legalombudsman.org.uk. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us directly in the first instance (as set out in (b) above). Should you choose to go to Legal Ombudsman on the case, then you must take your complaint to the Legal Ombudsman:
– Within six months of receiving our final response to your complaint
– No more than one year from the date of the act or omission being complained about; or
– No more than one year from the date when you should reasonably have known that there was cause for complaint.